Privacy policy

Last updated: 9 November 2026

This page explains, in simple words, what data Relay AI collects, why, and how we keep it safe.

1. What we collect

Your account details: business name, email and password (stored safely, never in plain text). Lead details your business sends us to make calls, such as name and phone number. Call recordings, transcripts and call results. Payment records. Card and bank details are handled by Razorpay. We never see or store them.

2. Why we use it

To make calls for your business, show you results in your dashboard, charge your wallet, send you emails about your account, and improve call quality. We do not sell your data.

3. Who we share it with

Only the services we need to run Relay AI: our phone-call provider, our speech and AI provider, our payment provider (Razorpay), our email provider and our hosting provider. Each one may use the data only to provide their service to us.

4. Where it is stored

Our servers are in India. Each client can see only their own data.

5. How long we keep it

Call recordings and transcripts are kept while your account is active, unless you ask us to delete them sooner. Account and payment records are kept as long as the law requires.

6. Your choices

You can ask to see, correct or delete your data at any time. If you received a call from us on behalf of a business and do not want more calls, say so during the call or email us.

7. Contact and grievance officer

Manjunath, Relay AI, Hyderabad, Telangana, India. Email manjunath@therelayai.com. We reply within 7 working days.