Refund and cancellation
Last updated: 9 November 2026
Relay AI is an online service. Nothing is shipped. Here is how refunds and cancellations work.
1. Wallet top-ups
Money you add to your wallet is used for calls. Minutes already used cannot be refunded.
2. Unused balance
If you close your account, we refund your unused balance within 7 working days, minus payment gateway charges.
3. Wrong or double payment
If you were charged twice or by mistake, email us within 30 days. We refund the full amount to the same payment method within 5–7 working days.
4. Custom automations
Refunds for custom work follow the written quote you approved before we started.
5. Cancel any time
There is no lock-in. Email us to close your account. Calls stop right away.
Need help with a refund?
Email manjunath@therelayai.com with your business name and payment ID.